Katie Reginato Cascamo M.A.
Rogers, Arkansas. 72758 • 479-900-1168 • kcascamo@zagmail.gonzaga.edu
EDUCATION:
· Doctor of Philosophy in Leadership Studies (est. 2025)
Gonzaga University, School of Leadership Studies, Spokane, Washington.
Doctoral research focuses on key organizational challenges in healthcare, education, and social systems, including:
· NICU Parent Leadership and Organizational Change: Exploring the impact of NICU Parent Leadership on organizational change and care quality.
· Systems Thinking and Organizational Well-being: Applying systems thinking to promote well-being and employee engagement.
· Ethics of Moral Injury and Burnout: Investigating the ethical dimensions of moral injury and burnout in organizations.
· Servant-Leadership in Healthcare, Education, and Social Sectors: Utilizing Servant-Leadership to reduce burnout and turnover in healthcare, education, and social sectors.
· Leadership Development in Parent Leaders: Examining leadership development in parent leaders supporting families with children facing healthcare challenges.
· Organizational Credibility of NICU Parent Leaders: Assessing the organizational credibility of NICU Parent Leaders within healthcare environments.
· Knowledge Management in Healthcare Systems: Analyzing the philosophical and practical aspects of knowledge management in healthcare systems.
· Master of Arts in Organizational Leadership, 2015
Concentration: Servant-Leadership
Gonzaga University, School of Leadership Studies, Spokane, Washington.
Master's-level research focuses on key organizational topics in healthcare, education, and social systems:
· NICU Parent Leadership and Organizational Change: Exploring how NICU Parent Leadership can drive positive changes and improve care quality based on personal experiences.
· Systems Thinking for Well-being and Engagement: Using systems thinking to promote well-being and increase employee engagement in organizations.
· Servant-Leadership in Reducing Burnout and Turnover: Studying how Servant-Leadership helps reduce burnout and turnover in healthcare, education, and social services.
· Leadership Development in Parent Leaders: Understanding the leadership qualities of parent leaders who support families with children facing healthcare challenges.
· Credibility of NICU Parent Leaders: Evaluating the trust and credibility of NICU Parent Leaders within healthcare settings.
· Bachelor of Arts in English Writing, Minor: Philosophy of Religion, Apologetics, 2002
Whitworth University, Spokane, Washington.
· Research Writing Award: Recognized for research on the healthcare and social stigma of sexually transmitted diseases at a Christian university.
· Research and Teaching Assistantship: Assisted Dr. Stephen Meyer, now at the Discovery Institute, in developing philosophical and scientific research in Intelligent Design.
· Study of Literature and Philosophy: Focused on British literature and philosophy, including works by C.S. Lewis, Dante, Chaucer, Homer, and Plato.
· Senior Project: Recognized for exploring the role of my grandfather as a servant-leader, highlighting his struggles as a first-generation American, commitment to social justice, and leadership influence.
SOCIAL BENEFIT ENGAGEMENT (WORK/VOLUNTEER)
Katie Reginato Cascamo (DBA: Courageous Steps)
NICU Parent Leader, Remote/Rogers, Arkansas.
January 2010-Current
Organizational Development and Transformation:
· Leadership in Multistakeholder Initiatives: As Co-Chair of the Critical Path Institute’s International Neonatal Consortium Communication Workgroup, I developed essential messaging to address unmet pharmaceutical needs in neonates. I led a global social media campaign to encourage shared decision-making among stakeholders such as physicians, nurses, industry professionals, and government agencies across nine countries. Additionally, I participated as a parent stakeholder in discussions about neonatal pain signal research and reviewed manuscripts for the publication of pain data.
· Servant-Leadership in Healthcare Transformation: As a reputable scholar and researcher, I was selected to present at several national and global conferences on how servant-leadership can transform organizational culture in healthcare. I co-edited the Servant-Leadership section of the Palgrave Encyclopedia of Leadership & Change with Larry C. Spears and contributed a chapter on Patient Leadership as a catalyst for transforming healthcare.
· Researcher and Thought Leader: I coined and developed the concept of "NICU Parent Leader" through Participatory Action Learning and Action Research (PALAR), which is now widely recognized in NICU advocacy. I also participated in research with Sobi to identify effective communication strategies with parents regarding the RSV Synagis vaccine.
· Physician and Nurse Mentorship: I mentored neonatal fellows at Stanford University in 2021 and post-doctorate clinical fellows at Indiana University in 2023, contributing to the professional development of future healthcare leaders. I also presented a workshop for Synova Associates on Compassionate Servant-Leadership and Nurse Well-Being.
· Strategic Program Development and Education: As a member of the NIDCAP Federation International Advancement Committee, I contributed to World NIDCAP Day, developed culturally appropriate fundraising strategies, and connected NIDCAP to leadership development theory. I authored "From Corporate Climber to NICU Advocate" and presented on the link between NIDCAP and leadership at global conferences.
· Policy Advocacy for Maternal Mental Health: As a MomCongress Ambassador with the Policy Center for Maternal Mental Health, I advocated for maternal mental health awareness through multistakeholder strategies. I engaged in policy development for national paid family leave and participated in seminars on Adverse Childhood Experiences (ACES), linking social work practice to maternal health policy.
· Human Resources and Stakeholder Engagement: At the Neonatal Therapy Certification Board (NTCB), I developed human resource policies for parent stakeholders, designed recruitment and volunteer engagement strategies, and contributed to the clinical board member selection process. I attended over 80% of global board meetings, significantly contributing to key discussions and decisions.
· Data-Informed Organizational Change: I analyzed performance metrics and facilitated data-driven decision-making across various organizations, including the Neonatal Therapy Certification Board and Postpartum Support International. My recommendations enhanced program success and stakeholder engagement.
Speaking Engagements:
1. Servant-Leadership & Overcoming Burnout – Indiana University MPRINT Hub, San Diego, California, April 2023
2. Pharmacokinetic & Pharmacodynamic Study Design in the Postpartum Period – Indiana University MPRINT Hub, Virtual, January 2023
3. Compassionate Servant-Leadership and Nurse Well-Being - Synova Associates, Virtual, October 2022.
4. Introduction to Patient Leaders: Strengthening Ties Between Healthcare and Leadership – International Leadership Association. Virtual, May 2022
5. Effectiveness of Clinical Therapies in the NICU – European Medicines Agency, Virtual, October 2020
6. Well-Being in Helping Professions – Women Making Waves in Movement, San Luis Obispo, Virtual, August 2020
7. Perinatal Mood Disorders: Components of Care – Postpartum Support International’s 2-day Certificate of Completion Program, October 2019
8. Examining the Role of a Servant-Leadership Paradigm within Existing NICU Initiatives – Poster Presentation, 1st Annual Congress for Trauma-Informed Neuroprotective Care of the Hospitalized Newborn & Infant, Bruges, Belgium, February 2018
9. Addressing the Needs of a Diverse NICU Population – NICU Parent Network, National Association of Neonatal Nurses, Dallas, Texas, October 2015
10. Servant-Leadership: Recognizing and Revolutionizing Your Leadership Paradigm – NICU Parent Network Summit, Dallas, Texas, October 2015
11. NICU Heroes– NICU Heroes Awards Event, Redding, CA, September 2015
12. Family-Centered Care Training – NICU Nurses: Family-Centered Care Training, San Luis Obispo, California
Academic Publications:
1. Reginato Cascamo, K. (2024). From corporate climber to NICU advocate: How NIDCAP transformed my life as a parent in the NICU. Developmental Observer, 17(1), 23–25.
2. Reginato Cascamo, K. (2020). Many names, one heart. In New Perspectives in Compassion for Tomorrow's Doctors (Vol. 1, pp. 124–128). Society for Academic Primary Care.
3. Kenner, C., Altimier, L., Boykova, M. V., & Reginato Cascamo, K. (2020). NICU parent voices. In Comprehensive Neonatal Nursing Care (6th ed., pp. 777–777). Springer Publishing Company.
4. Balfour, P., Lewis, R., Compton, D., Reginato Cascamo, K., & Wyman, M. (2020). Servant-leadership in the doctor-patient relationship. In New Perspectives in Compassion for Tomorrow's Doctors (Vol. 1, pp. 116–123). Society for Academic Primary Care.
Skills and Expertise:
1. Organizational Leadership & Development: Extensive experience leading initiatives in healthcare systems transformation, servant-leadership application, and fostering a culture of collaboration.
2. Data-Driven Decision-Making: Skilled in analyzing performance data and implementing improvement strategies that enhance organizational efficiency and outcomes.
3. Training & Development: Developed over 50 hours of training programs on employee engagement, well-being, and leadership for executives and healthcare professionals.
4. Servant-Leadership: First author of multiple publications on servant-leadership’s impact on healthcare systems, with additional works in progress. Co-Chair of global initiatives focused on healthcare transformation through servant-leadership principles.
ACADEMIC EXPERIENCE:
Golden Gate University
Adjunct Professor
San Francisco, California | Online Campus | Professor-of-Practice (Adjunct)
April 2020 to January 1, 2025
I am an experienced educator and instructional designer specializing in professional training for working adults. I leverage adult learning theory and multimodal teaching techniques, tailored for hybrid and online environments. My focus is on equipping students with practical skills that apply directly to their professional roles, fostering leadership development and ethical business practices in line with Golden Gate University’s mission of delivering practice-based education.
Key Skills and Responsibilities:
· Curriculum Design & Delivery: I developed and taught 24 courses on critical business and leadership topics such as Employee Engagement, Conflict Resolution, Team Building, Organizational Leadership, Management, and Servant-Leadership. I designed coursework that incorporates real-world scenarios, ensuring that students can apply these concepts directly in their professional environments, in alignment with Golden Gate University’s commitment to high-quality, practice-based education.
· Skills and Needs Assessment: I conducted comprehensive skills assessments and leadership evaluations to identify individual strengths and areas for professional growth. These assessments support the university’s goal of preparing individuals to lead and serve, allowing students to implement their learning immediately in their workplaces, thereby enhancing their professional capabilities in law, business, and related fields.
· Adaptive Teaching for Professional Growth: I engaged students through collaborative dialogue and active participation in various learning environments. I focused on creating a challenging and innovative learning atmosphere that reflects Golden Gate University’s values of professional ethics and diversity. I encouraged students from diverse backgrounds to collaboratively develop actionable solutions to complex business problems.
Committee Leadership and Policy Development:
· I co-led Faculty Development Day in 2021, promoting professional growth among faculty members through collaborative knowledge sharing.
· I co-chaired the Adjunct Committee from 2022 to 2024, aligning adjunct faculty initiatives with the university’s mission of fostering leadership and service.
· I co-developed and led the AI Affinity Group in 2024, ensuring that the integration of AI in the classroom adhered to ethical standards and supported Golden Gate University’s commitment to innovation.
· I co-authored university-wide policies on the responsible use of AI in education, contributing to the university’s mission of embracing professional ethics in emerging technologies.
Professional Recognition: I was awarded the 2024 Outstanding Adjunct Award for excellence in teaching, curriculum design, and student engagement, reflecting Golden Gate University’s focus on quality education and leadership development.
University of Arkansas, Fort Smith
Fort Smith, Arkansas | Online Campus | Adjunct Professor | 2023
I am an accomplished Adjunct Professor with expertise in instructional design, focusing on delivering student-centered, skills-based learning for adult professionals. I excel in creating engaging curricula using Blackboard Ultra and McGraw-Hill's integrated tools, ensuring that theoretical concepts are translated into practical, real-world applications.
Key Skills and Responsibilities:
· Instructional Design & Curriculum Development: I design and deliver leadership courses that incorporate multimedia tools and structured assessments, using Blackboard Ultra and McGraw-Hill platforms to enhance student engagement and monitor learning outcomes. My courses include quizzes and interactive assessments to continuously evaluate students’ knowledge and provide opportunities for real-time application of skills in their professional roles. I create curricula that emphasize critical thinking, using projects and multimedia reflections to encourage students to apply their learning to workforce challenges and leadership development.
· Adult Learning Theory & Practical Application: I teach courses like Foundations of Organizational Leadership, focusing on conflict resolution, team building, and leadership development. I use adult learning principles to tailor instruction for working professionals, allowing them to immediately apply course material in their professional contexts. I apply transformational learning theory to help students develop actionable leadership strategies, supporting their growth into effective leaders within their industries.
· Student Engagement & Assessment: I use a mix of multimedia resources, including podcasts, TEDx talks, and interactive projects, to foster deeper engagement and cater to diverse learning preferences. I provide continuous feedback through assessments and personalized mentorship, supporting student development and ensuring academic standards are met while maintaining a practical focus.
· Mentorship & Collaborative Learning Environments: I facilitate collaborative learning experiences that encourage critical thinking and problem-solving, preparing students for leadership roles in their careers. I offer individualized mentorship to help students navigate complex leadership challenges and translate academic knowledge into actionable business strategies.
TEACHING EXPERIENCE
(25 classes as Instructor of Record)
1. OLHS-111: Engagement, Thriving & Well-Being in Organizations, Golden Gate University, San Francisco, California.
2. OLHS-112: Building & Sustaining Team Cohesiveness, Golden Gate University, San Francisco, California.
3. OLHS-113: Conflict Resolution & Crucial Conversations, Golden Gate University, San Francisco, California.
4. OLHS-114: Leading Effectively through People, Teams & Organizations, Golden Gate University, San Francisco, California.
5. OLHS-118: Leadership & Transformation through Relationships & Communities (Servant-Leadership), Golden Gate University, San Francisco, California.
6. MGT-141: Organizational Leadership, Golden Gate University, San Francisco, California.
7. ORGL-537: Foresight & Strategy, Graduate Teaching Assistant, Gonzaga University, Spokane, Washington.
8. LEAD-3603: Foundations of Organizational Leadership, University of Arkansas, Fort Smith, Fort Smith, Arkansas.
9. ORGL-522: Leadership, Community, Empowerment, Collaboration & Dialogue, Graduate Teaching Assistant, Gonzaga University, Spokane, Washington.
ORGANIZATIONAL DEVELOPMENT EXPERIENCE:
Vituity
Practice Administrator, Emeryville, California.
March 2018 - October 2019
Program Management & Human Resources Skills:
· Administrative and Operational Support: I provided comprehensive support to Medical Directors, Site Management Teams, and healthcare staff, ensuring smooth operations within the Emergency Departments at French Hospital Medical Center and Arroyo Grande Community Hospital. I coordinated with key stakeholders to streamline communication and operations between hospital teams and Vituity.
· Credentialing and Compliance Oversight: I supported the credentialing process for new Emergency Department providers, ensuring they had timely access to staff privileges, including identification cards, passcodes, and EMR system logins. I worked closely with Vituity and local hospital teams to ensure ongoing compliance with credentialing standards, proactively addressing expiring credentials and licensing issues.
· Onboarding and Orientation Management: I managed the onboarding and orientation process for new clinicians, ensuring they met all credentialing requirements and coordinating with Medical Directors and Site Management to facilitate smooth transitions into their roles.
· Scheduling and Workforce Coordination: I supported provider scheduling to ensure appropriate staffing and continuity of care. I assisted Medical Directors with scheduling adjustments during licensing reauthorization processes and provided substitute clinicians as needed to prevent service disruptions.
· Provider Assistance and Support: I aided Emergency Department providers by pulling Continuing Medical Education (CME) certificates, managing expense and CME reimbursement reports, addressing routine policy questions, and offering general Human Resources assistance. I also facilitated correspondence with patients and hospital staff to support operational needs.
· Liaison and Stakeholder Communication: I acted as the primary liaison between contracted hospitals and Vituity, fostering strong communication channels to effectively resolve operational, credentialing, and scheduling issues.
· Data-Driven Performance Analysis: I analyzed key performance metrics and generated reports to drive data-based decision-making, enhancing both organizational efficiency and operational outcomes.
Goodwill Central Coast
Job Developer & Employment Specialist, San Luis Obispo, California.
April 2016-December 2017
· Program Management and Strategic Improvement: I led the transformation of the TANF program to address low participant engagement caused by transportation issues. I implemented strategic restructuring to create local employment opportunities, which improved participants' access to jobs and enhanced their quality of life.
· Curriculum Development and Technology Integration: I revamped the TANF curriculum by incorporating innovative strategies and technology tools to improve instructional delivery. Over 16 months, I conducted 100 workshops on key topics such as discipline, emotional intelligence, adaptability, teamwork, customer service, and resilience, fostering a positive learning environment.
· Employment Outcomes and Performance Enhancement: I facilitated client success by overcoming employment barriers, which boosted CalWORKS (TANF) contract outcomes from 48% to 100% within a year. I managed a $194K grant program, presented at seminars with over 350 attendees, and led job readiness workshops.
· Human Resources and Workforce Development: I designed and delivered comprehensive training programs focused on skill-building and personal development. I assisted participants in overcoming challenges such as transportation and personal limitations, positioning them for long-term employment success.
· Data Analysis and Performance Reporting: I prepared detailed performance and compensation reports for senior management, providing ongoing updates and actionable insights for program improvement. I used data-driven decision-making to guide program enhancements and track key outcomes.
Workshops Taught:
· Resume & Cover Letter Workshop
Goodwill Central Coast/County of San Luis Obispo, San Luis Obispo, California (2016-2017)
· Identifying Skills & Accomplishments
Goodwill Central Coast/County of San Luis Obispo, San Luis Obispo, California (2016-2017)
· Exploring Employment Opportunities
Goodwill Central Coast/County of San Luis Obispo, San Luis Obispo, California (2016-2017)
· Interviewing for Employment
Goodwill Central Coast/County of San Luis Obispo, San Luis Obispo, California (2016-2017)
· Job Search Strategies
Goodwill Central Coast/County of San Luis Obispo, San Luis Obispo, California (2016-2017)
· Job Retention Workshop
Goodwill Central Coast/County of San Luis Obispo, San Luis Obispo, California (2016-2017)
Farmers Insurance Group of Companies
Principal Owner, Reginato Cascamo Insurance Agency, Klamath Falls, OR
District Management Training Assistant, Redding, CA
Sales & Marketing Management
August 2005 - November 2009
· Sales Leadership and Client Retention: I led award-winning sales and service initiatives, earning recognition as a Top 100 Agent in Oregon and a Top 2 Agent in my district. I maintained an 85% client retention rate by developing strong community relationships and building a robust client pipeline.
· Workforce Development and Training Program Management: I designed and managed a workforce development program that provided practical learning opportunities for college students, working mothers, and high school/college interns. I offered experiential learning to help individuals advance in their careers.
· Human Resources and Staffing Management: I managed a rotating workforce of 22 employees, ensuring full-time staffing for three key positions. I handled all human resource functions, including recruitment, hiring, and workforce development.
· Agent Oversight and Operational Support: I provided comprehensive support to 32 Farmers Insurance Agents and their teams, overseeing administrative management, marketing, event planning, and ongoing education for agents and staff.
· Recruitment and Corporate Compliance: I led recruitment efforts, managing corporate contracts, outcome deliverables, and performance to ensure optimal agent performance and business growth. I maintained multi-state licensing in Property & Casualty, Life & Health Insurance, and FINRA Series 6 & 63.
· Employee Training and Development: I instructed workforce employees in key administrative and customer service functions, including computer skills, office management, and communication techniques. I developed staff to become self-sufficient trainers, reducing the need for direct management oversight.
· Agent Recruitment and Success Coaching: I recruited and trained 18 new Farmers Insurance Agents and coached one agent to achieve Championship status for 10 consecutive years, placing them in the top 1% of agents nationwide.
· Licensing Exam Preparation and Coaching: I provided instruction to 60 professionals, helping them master the content and techniques necessary to pass the California Property & Casualty and Life & Health Insurance exams.
Pacific Life Insurance
Marketing Director, Walnut Creek, California
December 2003- January 2005
· Market Positioning and Sales Strategy: As an Internal Wholesaler, I executed competitive market positioning strategies that drove sustainable growth and expanded our market presence in the insurance and financial services sector.
· Lead Generation and Pipeline Development: I developed and maintained a pipeline of 120 new prospect leads weekly, which contributed significantly to the company’s fiscal strength and ongoing sales success.
· Licensing and Product Knowledge Expertise: I acquired in-depth knowledge of insurance and financial services products and stayed current with licensing requirements to support our sales and marketing efforts.
· Sales and Marketing Analytics: I coordinated comprehensive sales and marketing management analyses, using data-driven insights to optimize lead conversion rates, identify emerging market trends, and enhance our organizational performance.
· Data Analysis and Performance Metrics: I analyzed key sales and marketing performance metrics, translating data into actionable strategies that improved prospecting efficiency, client engagement, and overall business outcomes.
COMMUNITY ENGAGEMENT
Healthcare:
· Critical Path Institute, International Neonatal Consortium: Co-Chair & Parent Stakeholder (2020–present)
· NIDCAP Advancement Committee: Member (2021–present)
· Neonatal Therapy Certification Board: Board Member (2020–2023)
· Patient-Centered Outcomes Research Institute: Ambassador (2019–present)
· NICU Parent Network: Member (2014–present)
· Policy Center for Maternal Mental Health: Ambassador (2014–present)
· Hand to Hold, Austin, Texas: Blog Contributor (2014–present)
· Parents Helping Parents, San Luis Obispo, California: Parent Volunteer (2013–2014)
· Klamath County Women’s Shelter: Board Member (2006–2010)
· Klamath Crisis Center, Klamath Falls, Oregon: Board Member (2006–2010)
· MomCongress: Member (2018–present)
Education:
· Wise Elder Project, Gonzaga University, Spokane, Washington: Participant (2018–2022)
· Graduate Teaching Assistant, Foresight & Strategy, Gonzaga University: (2016)
· Leadership San Luis Obispo, Chamber of Commerce: Participant (2014)
· Discovery Institute, Seattle, Washington: Fellowship (2014)
· Leadership & Hardiness, Gonzaga University: Team Leader (2013)
Community-Based Leadership:
· Camaldolese-Benedictine Oblate, New Camaldoli Hermitage, Big Sur, California: Oblate (2015–present)
· RegCas Photography, Rogers, Arkansas: Photographer (1997–present)
· Toys for Tots, Los Osos-Morro Bay, California: Participant (2018–present)
· Monarch Grove Elementary School Parent Teacher Association, Los Osos, California: Member (2018)
· SLO Motion Toastmasters: Advanced Toastmaster – Member (2014–2018)
· St. Elizabeth Ann Seton Church: Board Member (2012–2015)
· Pastoral Council, St. Elizabeth Ann Seton Church, Los Osos, California: Member (2013–2016)
· Leadership Klamath, Klamath Falls, Oregon: Participant (2008–2009)