DPLS-778 Listen, Discern, Decide

Expected Competencies:

  1. Assume the role of a servant-leader-in-training

  2. Conceptualize and articulate the philosophy of servant-leadership

  3. Understand key assumptions of servant-leadership, including definitions and characteristics

  4. Explain the philosophy of servant-leadership to others

  5. Apply and interpret servant-leadership concepts with others

  6. Analyze leaders and/or organizational systems using servant-leadership criteria

  7. Reflect on the moral aspects of servant-leadership

  8. Reflect on personal organizational experience within the context of servant-leadership

  9. Develop a plan for personal leadership development

  10. Design a servant-leadership development plan for others or an organization

Achieved Competencies:

1. Knowledge of Servant-Leadership Concepts: Increased understanding of the principles and concepts of servant-leadership.

2. Interpersonal Skills in Organizational Settings: Improved ability to interact effectively with others within an organizational context.

3. Understanding the Importance of Relationships: Gained insight into how relationships are fundamental to individual and organizational effectiveness.

4. Articulation of Personal Leadership Philosophy: Strengthened ability to articulate a personal philosophy of leadership centered around servant-leadership principles.

5. Enhanced Conceptualization of Leadership: Developed a deeper conceptualization and understanding of leadership, particularly within the framework of servant-leadership.

6. Awareness of Relational Leadership Dynamics: Acquired awareness of the dynamics involved in relational leadership.

7. Development of Personal Leadership Approach: Insight into developing a personal approach to leadership, informed by servant-leadership principles.

Applied Competencies:

1. Attentive listening: This competency involves actively listening to patients' needs and advocating for their well-being. It emphasizes the importance of paying close attention to verbal and non-verbal cues to understand patients' concerns and provide appropriate care.

2. Compassionate care: Compassionate care entails demonstrating empathy and understanding towards patients during healthcare interactions. It involves recognizing and responding to patients' emotions with kindness and sensitivity to alleviate suffering and enhance the patient experience.

3. Servant-leadership principles: Servant-leadership principles focus on leading by serving others and prioritizing their well-being. This competency involves building trust, fostering collaboration, and centering decision-making around the needs of patients and healthcare team members to drive positive change in healthcare settings.

4. Resilience and adaptability: Resilience and adaptability involve the ability to navigate challenges and setbacks while maintaining a growth mindset and proactive approach. It encompasses the capacity to bounce back from adversity, learn from experiences, and adjust strategies to effectively address evolving situations in healthcare.

5. Continuous learning: Continuous learning refers to the commitment to ongoing personal and professional development to enhance leadership and management skills in healthcare. This competency involves seeking out opportunities for learning, staying updated on advancements in the field, and applying new knowledge to improve practice.

6. Effective communication: Effective communication involves conveying complex ideas clearly and persuasively to various stakeholders in healthcare settings. It encompasses the ability to articulate thoughts, actively listen to others, and utilize appropriate communication strategies to facilitate understanding and collaboration.

7. Critical thinking: Critical thinking involves analyzing information, evaluating arguments, and making reasoned judgments to solve problems and make decisions in healthcare contexts. This competency includes the ability to assess different perspectives, identify underlying assumptions, and apply evidence-based reasoning to complex issues.

8. Leadership skills: Leadership skills encompass the qualities and behaviors necessary to inspire and guide others towards shared goals in healthcare settings. This competency involves demonstrating vision, integrity, empathy, and resilience to effectively lead teams, foster innovation, and drive positive change.

9. Interdisciplinary knowledge: Interdisciplinary knowledge involves integrating insights from diverse fields to inform decision-making and problem-solving in healthcare. This competency entails understanding concepts, theories, and methodologies from multiple disciplines such as psychology, history, and leadership studies to address complex challenges effectively.

10. Research skills: Research skills involve the ability to locate, evaluate, and synthesize information from various sources to support arguments and inform practice in healthcare. This competency includes conducting literature reviews, analyzing data, and drawing evidence-based conclusions to contribute to the advancement of knowledge and practice in the field.

Artifact Inclusion:

The Power of Listening in Politics: In this paper, I explore the profound impact of listening in politics, with a focus on the film "Lincoln" (2012). I argue that listening isn't just an action but a cornerstone of human development, crucial for societal well-being. I explore the concept of holistic listening, emphasizing its role in meeting societal needs and fostering collaborative solutions. Drawing examples from the film, particularly Lincoln's interactions, I highlight the significance of listening in effective leadership. I discuss collective listening, stressing the importance of visionary leadership for inclusive dialogue and persuasion. In this paper, I introduce generative listening, suggesting that unbiased, attentive listening is essential for addressing deep-seated societal issues like racial inequality. By connecting the film's narrative with contemporary political challenges, I advocate for a shift towards a listening-first approach in political discourse. I argue that genuine healing and progress can only occur through empathetic understanding and collective collaboration. Through a blend of scholarly references and film analysis, I aim to articulate the transformative potential of listening in shaping political outcomes and societal values.

The Building Blocks of a Fortuitous Encounter: In my journey, I've learned that attentive listening and fortuitous encounters are vital in healthcare management. Through personal experiences, I've grasped the importance of advocating for patients and fostering compassionate care. Exploring servant-leadership principles, I've discovered how they drive trust, collaboration, and patient-centeredness. Navigating personal crises underscored resilience and adaptability in healthcare. These lessons have shaped my approach, emphasizing the significance of empathy, proactive engagement, and continuous learning in driving positive outcomes. Overall, my exploration highlights the transformative impact of these factors in shaping effective healthcare leadership and management practices.

References

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Aho, J. (2010, January 03). Early Arrivals : Premature Babies Receive Special Care. Herald and News.

Anda, R., M.D., & Felitti, V., M.D. (2016, April 01). Adverse Childhood Experiences (ACEs). Retrieved March 31, 2019, from https://www.cdc.gov/violenceprevention/childabuseandneglect/acestudy/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fviolenceprevention%2Facestudy%2Findex.html

Autry, J. A. (2004). The servant leader: How to build a creative team, develop great morale, and improve bottom-line performance. New York, NY: Three Rivers Press.

Biographies of the Secretaries of State: William Henry Seward (1801–1872). (n.d.). Retrieved April 17, 2019, from https://history.state.gov/departmenthistory/people/seward-william-henry

Brown, B., Ph.D. (2017). Rising Strong. Random House.

Burley-Allen, M. (1995). Listening: The forgotten skill. New York, NY: John Wiley & Sons.

Cascamo, K. (2013, September 20). Raising a Preemie is Like Climbing a Mountain [Web log post]. Retrieved March 31, 2019, from https://handtohold.org/feature-friday-raising-a-preemie-is-like-climbing-a-mountain/

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Frick, D., & Spears, L. C. (1994). On Becoming a Servant Leader: The Private Writings of Robert K. Greenleaf. San Francisco, CA: Jossey-Bass.

Gramlich, J. (2018, January 12). Gap between number of blacks, whites in prison narrows. Retrieved April 17, 2019, from https://www.pewresearch.org/fact-tank/2018/01/12/shrinking-gap-between-number-of-blacks-and-whites-in-prison/

Greenleaf, R. K., & Spears, L. C. (1977). Servant leadership: A journey into the nature of legitimate power and greatness. New York, NY: Paulist Press.

Hesse, H. (2017). Siddharta. Barcelona, Spain: Debolsillo/Penguin Random House Grupo Editorial.

Horsman, J. H. (2019). Servant-Leaders in Training: Foundations of the philosophy of servant-leadership. Palgrave Macmillan. doi:https://doi.org/10.1007/978-3-319-92961-3

Horsman, J., Ph.D. (2018, March 03). Developmental Servant-Leader Values and Skills, Capacities, Dispositions and Consciousness [Scholarly project]. Retrieved April 16, 2019.

Sardello, R. J. (2009). Silence: The mystery of wholeness. Berkeley, CA: North Atlantic.

Shah, S., M.D., M.B.A., F.A.A.E.M. (2016, January 25). The Real Cost of Emergency Department Physician Turnover. Retrieved March 31, 2019, from https://www.studergroup.com/resources/articles-and-industry-updates/insights/january-2016/the-real-cost-of-emergency-department-physician-tu

Spears, L. C., & Lawrence, M. (2004). Practicing servant-leadership: Succeeding through trust, bravery, and forgiveness. San Francisco, CA, CA: Jossey-Bass.

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Wanzer, M. B., Booth-Butterfield, M., & Gruber, K. (2004). Perceptions of Health Care Providers' Communication: Relationships Between Patient-Centered Communication and Satisfaction. Health Communication, 16(3), 363-384. doi:10.1207/s15327027hc1603_6

What You Need to Know About Enchondroma. (n.d.). Retrieved March 30, 2019, from https://www.hopkinsmedicine.org/healthlibrary/conditions/adult/bone_disorders/enchondroma_85,P00115

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Key Words:

Servant-leadership; Philosophy; Leadership; Interpersonal skills; Relationships; Compassionate care; Resilience; Adaptability; Continuous learning; Effective communication; Critical thinking; Listening; Politics; Healthcare; Leadership development